instructions missing
I couldn't get this to work on my parents TV/VCR/DVD combo although the code was there. However, even if I had, there are NO instructions on how to USE the device, ie: record with the VCR, or play the DVD. People might say that remote controllers area all the same, and I probably could have figured it out, but for my 80 year old+ parents it would have been useless.
I would have rated it zero if I'd had the choice.

The company changed its great customer support
This company USED to have great customer support that made it simple to get their remotes working with your TV. You called, a human answered, a human who spoke English perfectly and knew what she was doing. The codes didn't work with my remote -- no problem, she beamed one to me over the telephone. After that the remote worked perfectly with my ancient TV.

So, when I needed a new remote, I bought another one from them.

Alas! They don't even have their phone number on their Web site anymore or even an email address. There is a form to fill out -- and they claim that they will get in touch with you if you submit it. But that doesn't work, either. Every time I tried to submit the form, I got the message that the server wasn't responding. I tried for several days.

I can't call them. I can't email them. The form doesn't work. The remote doesn't work.

This is too bad: I thought I had finally found an American company with great customer service. I don't know why they changed their policy, but they did -- and now,their customer service is like most computer companies' customer service: useless. No wonder our economy is in a mess!

not upgradeable remote
I got this remote about a month ago only to find out that it does not work with my Insignia DTV tuner. I contacted the company and they said that I need to purchase an upgradeable remote to make it work because this particular model does not have the code for my DTV tuner.

Excellent Product
Great Condition, Fast Delivery, Works with every remote in my house. It's also really easy to use and setup.

Big Button Remote Review
Items were exactly what my father wanted (has vision issues) and were received within just a few days. Will purchase from this seller again when needed.